FAQs

Cortez Lip Balm is a premium lip care brand inspired by love, resilience, and the belief that everyday products can bring a little more joy to life. Our signature flavors are carefully selected to provide a unique lip care experience while keeping your lips soft, smooth, and moisturized.

Cortez Lip Balm is named in honor of my fiancée, Kathleen Joy Cortez.

After Kathleen survived a ruptured brain aneurysm and spent years fighting through recovery, I wanted to build something that celebrated her strength and honored our journey together. Since she has always loved lip balm, creating this company became a meaningful way to share our story with the world.

Our Signature Collection includes:

• Mango Papaya
• Creamy Coconut
• Mint Vanilla Bean
• Sweet Strawberry
• Ube

We also plan to introduce seasonal and limited-edition flavors in the future.

Yes. Our lip balms are manufactured in the United States by an experienced cosmetic manufacturing partner that follows industry quality standards.

Absolutely. Every flavor is developed, sampled, and reviewed before production to ensure it meets our standards for quality, consistency, and customer satisfaction.

Our initial launch focuses on our Signature Collection, which includes all five flavors together. We may offer individual flavors and additional bundle options in the future based on customer feedback.

Subscribe to our email newsletter and follow us on social media to receive product announcements, exclusive offers, and early access to new flavor releases.

We'd love to hear from you.

Whether you have a question about an order, want to share feedback, or simply want to say hello, please reach out through our Contact Us page. We'll respond as quickly as possible.

Our Signature Collection is priced at $25, which includes free standard shipping anywhere in the United States.

At launch, we ship within the United States. We hope to expand international shipping as our business grows.

Orders are typically processed within 1–3 business days. Standard U.S. shipping generally arrives within 3–7 business days after your order has been shipped.

If your order arrives damaged or incorrect, please contact us within seven days of delivery. We'll work with you to make it right as quickly as possible.

Because lip balm is a personal care product, opened or used products cannot be returned for hygiene reasons.

If your order is damaged, defective, or incorrect, please contact us and we'll gladly assist you with a replacement or other appropriate solution.

Yes. We welcome inquiries from boutiques, gift shops, spas, and other retailers interested in carrying Cortez Lip Balm. Please contact us through our website for wholesale information.

Yes! We love exploring new flavor ideas and plan to introduce seasonal and limited-edition collections inspired by tropical fruits, desserts, and flavors from around the world.